Need help with a SofterClouds WordPress site? Start here.
Existing customers
Log in to your customer portal for site status, backups, and billing. For urgent outages on a Scale plan, use the priority contact listed in your welcome email.
Before you write
- Confirm the site hostname (your SofterClouds address or custom domain).
- Note the time the issue started and any plugin or theme you just changed.
- If wp-admin is unreachable, say so — we can check the instance from our side.
Write to the support address published in your account. We typically reply within one business day on Starter, faster on Growth and Scale.