Last updated: September 16, 2026
This Privacy Policy explains how SofterClouds (“we,” “us,” or “our”) collects, uses, and shares information when you use SofterClouds.com (the “Site”) or our WordPress hosting platform.
1. Information we collect
We may collect:
- Account details you provide (name, email, company, billing information).
- Launch-form submissions (site name, plan interest, and related notes).
- Technical data such as IP address, browser type, and pages visited on the Site.
- Operational data needed to run your WordPress instance (logs, backups, usage).
2. How we use it
We use this information to provision and host sites, bill for plans, provide support, improve the platform, and communicate about your account. We do not sell personal information.
3. Sharing
We share information with infrastructure and payment processors who help us operate the service, and when required by law. Hosted site content is only accessed as needed for support, security, or legal requests.
4. Retention
Account and billing records are kept as long as your account is active and for a limited period afterward as required for tax and legal purposes. Backups follow the window described in your plan and our Terms.
5. Your choices
You may request access, correction, or deletion of personal information by contacting us through Support, subject to legal retention requirements.
6. Security
We use industry-standard measures to protect the control plane and customer instances. No method of transmission or storage is completely secure.
7. Changes
We may update this policy. The “Last updated” date will change when we do.
8. Related terms
Use of the service is also governed by our Terms of Service.